Privacy Policy

1. Categories of Personal Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Settlement Claim Information: Date of birth, purchase history, product usage, receipts, eligibility information
• Communication Data: Messages you send to us, support requests, feedback
• Payment Information: Processed by third-party payment providers (not stored by us)

Information Collected Automatically

• Device Identifiers: IP address, device ID, browser type, operating system
• Usage Information: Pages visited, time spent, features used, clickstream data
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: As described in our Cookie Policy below

Information from Third Parties

• Analytics Providers: Google Analytics, usage statistics, performance metrics
• Advertising Partners: Campaign performance, ad interaction data (if applicable)
• Settlement Data: Publicly available settlement information from courts and administrators

2. How We Use Your Personal Information

We use your personal information for the following business purposes:

Service Provision

• Provide access to our filing assistance platform
• Help identify relevant class action settlements and arbitration opportunities
• Assist with completing and submitting claim forms to administrators
• Process subscription payments and manage your account
• Provide customer support and respond to inquiries

Communications

• Send service-related notifications and updates
• Notify you of new settlement opportunities (with your consent)
• Respond to support requests and account inquiries
• Send administrative communications about your account

Service Improvement and Analytics

• Analyze usage patterns to improve our Services
• Conduct research and analytics to enhance user experience
• Develop new features and functionality
• Monitor and ensure service security and performance

Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal process and law enforcement requests
• Protect our rights, property, and safety, and that of our users
• Prevent fraud and abuse of our Services

Marketing (With Your Consent)

• Send promotional communications about our Services (opt-in required)
• Measure and analyze marketing campaign effectiveness
• Personalize marketing content based on your interests

3. How We Share Your Personal Information

We may disclose your personal information in the following circumstances:

Settlement Administrators and Legal Representatives

• To submit settlement claims on your behalf (with your explicit authorization)
• To file individual arbitration demands with opposing parties or their counsel
• To law firms handling individual arbitration cases (when applicable)

Service Providers and Vendors

• Payment processors (Stripe, Apple Pay, Google Pay) for subscription processing
• Cloud hosting providers for data storage and processing
• Analytics providers (Google Analytics) for service improvement
• Customer support platforms for assistance delivery
• Email service providers for communications

Legal Requirements and Protection

• In response to subpoenas, court orders, or other legal processes
• To comply with applicable laws and regulations
• To protect our rights, property, safety, and that of our users
• To prevent, investigate, or address fraud or security issues

Business Transfers

• In connection with mergers, acquisitions, or asset transfers
• In the event of bankruptcy or similar proceedings

4. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

Universal Consumer Rights

• Right to Know: Request disclosure of what personal information we collect, use, disclose, and sell
• Right to Access: Request access to the specific pieces of personal information we have about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format
• Right to Opt-Out: Opt out of the sale of personal information (though we don't sell personal information)

Jurisdiction-Specific Rights

How to Exercise Your Rights

To exercise your privacy rights, you may:

• Email us at collect@ferrixlabs.com with “Privacy Request” in the subject line
• Update your account settings directly through our Services
• Use the Global Privacy Control (GPC) signal in your browser
• Opt out of marketing communications via unsubscribe links

5. How to Delete Your Data

You can request deletion of your personal data at any time. We provide multiple ways to delete your account and associated data:

Option 1: Delete Account In-App

The easiest way to delete your data is directly within the app:

1. Open the Collect app
2. Go to Settings (tap the gear icon)
3. Scroll down and tap “Delete Account”
4. Confirm your decision when prompted

Option 2: Request Deletion via Email

You can also request data deletion by emailing us:

• Send an email to collect@ferrixlabs.com
• Use the subject line: “Delete My Account”
• Include the email address associated with your account

What Gets Deleted

When you delete your account, we will delete:

• Your profile information (name, email, address, phone number)
• Your account preferences and settings
• Your claim history and saved settlements
• Your device tokens and push notification data

6. Data Security and Retention

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security monitoring and vulnerability assessments
• Employee training on data security and privacy
• Incident response procedures for potential data breaches

Data Retention Policy

We retain your personal information only as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our Terms of Use
• Maintain records of submitted claims as required by law

Typically, we delete account data within 30 days of account closure, except where longer retention is required by law or for legitimate business purposes such as fraud prevention.

Data Storage Location

Your personal information is stored on secure servers using cloud infrastructure providers that comply with industry security standards. Data may be processed in:

• United States: Primary data storage and processing
• Canada: Data may be processed for Canadian users in compliance with PIPEDA
• Australia: Data may be processed for Australian users in compliance with the Privacy Act 1988

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about how you use our Services

Third-Party Cookies

We may allow third-party service providers to place cookies on our Services for:

• Google Analytics for website analytics
• Payment processors for subscription management
• Customer support tools

Your Cookie Choices

You can manage cookies through:

• Your browser settings to block or delete cookies
• Opt-out tools provided by advertising networks
• Global Privacy Control (GPC) signals
• Do Not Track signals (though not all browsers support this)

8. Children's Privacy

Our Services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at collect@ferrixlabs.com. We will take steps to delete such information from our systems.

9. Third-Party Services and Links

Our Services may contain links to third-party websites, settlement administrator websites, or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties.

When you interact with these third parties, they may collect information from you in accordance with their own privacy policies. We encourage you to review their privacy policies before providing any personal information.

10. Geographic Scope and International Privacy

Our Services are available to residents of the United States, Canada, and Australia. The privacy laws that apply to you depend on your country of residence:

United States Residents

• Federal privacy laws and applicable state privacy laws govern your data
• State-specific rights under CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), and UCPA (Utah)
• Primary data processing occurs in the United States

Canadian Residents

• Personal Information Protection and Electronic Documents Act (PIPEDA) governs your data
• Provincial privacy legislation may provide additional protections (Quebec Law 25, Alberta PIPA, BC PIPA)
• You may file complaints with the Office of the Privacy Commissioner of Canada
• Your data may be transferred to and processed in the United States with appropriate safeguards

Australian Residents

• Privacy Act 1988 and Australian Privacy Principles (APPs) govern your data
• You have rights under APPs including access (APP 12) and correction (APP 13)
• You may file complaints with the Office of the Australian Information Commissioner (OAIC)
• Your data may be transferred to and processed in the United States with appropriate safeguards under APP 8

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

If we make material changes that affect how we use your personal information, we will notify you by email (if you have provided an email address) or through our Services before the changes take effect. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised policy.