How Collect collects, uses, shares, and protects your information.
Last Updated: July 3, 2026
This Privacy Policy describes how Ferrix Labs Inc., a company incorporated in Canada (“Company,” “Collect,” “we,” “us,” or “our”), collects, uses, shares, and protects information in connection with the Collect mobile applications for iOS and Android, the trycollect.app website, and all related services, features, and functionality (collectively, the “Services”). The Services relate primarily to class action settlements administered in the United States, and also surface settlements administered in Canada and Australia; they are directed to users in those countries.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and our Terms of Use and Class Action Terms. If you do not agree, please do not use the Services.
The Short Version
You create an account and tell us a little about yourself so we can surface settlements you may qualify for. We collect account, profile, and in-app activity data to run and personalize the Services, and device- and purchase-level data to manage subscriptions and measure how people discover the app. We never see or store your payment card details. When you file a settlement claim, you enter your information directly on the administrator's own website — we do not receive or transmit it. Our website sets no cookies and runs no analytics or advertising trackers. Everything is described in full below.
Ferrix Labs Inc. is a Canadian company and is the organization accountable for personal information handled in connection with the Services. This policy covers the Collect iOS and Android applications and the trycollect.app website. It does not cover third-party websites, services, or applications that we do not control — including the Apple App Store and Google Play, the settlement administrator websites where you file claims, and the third-party partners identified in the “Third-Party Services and Processors” section, each of which processes data under its own privacy policy.
Claim Information Goes to the Administrator, Not to Us
When you file a settlement claim, you enter the required information (which may include sensitive details) directly into the administrator's own claim form on the administrator's website. Collect does not collect, receive, transmit, or store the contents of your claim submissions. That information is handled by the administrator under its own privacy policy.
When you use the app, we and the partners identified below collect:
The trycollect.app website sets no cookies and runs no analytics or advertising trackers (see the “Website: No Cookies or Analytics” section). Our hosting infrastructure keeps standard, short-lived server logs (such as IP address, browser type, and pages requested) for security and operations.
We share information only in the following circumstances:
We Do Not Sell Your Personal Information
We do not sell your personal information for money. Some privacy laws treat sharing device identifiers with advertising partners for cross-context behavioral advertising measurement as a “sale” or “sharing.” The “Advertising, Attribution, and Your Choices” section explains how to prevent this with a single device setting. We do not, and cannot, share the contents of your settlement claims — you file those directly with administrators.
We use mobile-attribution and advertising-network partners to understand how users discover the app and to measure our advertising. Our attribution partner is AppsFlyer, and we use the TikTok Business SDK for ad measurement. These partners may receive:
On iOS, we also participate in Apple's SKAdNetwork, which reports install attribution to ad networks in aggregate, without identifying you individually.
We send transactional emails through Postmark. These include a welcome email when you create an account, password-reset and email-verification messages, and security alerts when we detect a sign-in from a new device. These are service messages tied to your account and your use of the Services.
We keep open and click tracking off for these emails. If an email to your address hard-bounces or is marked as spam, we add that address to an internal suppression list — stored as a hashed value — so that we stop emailing an address that cannot or does not wish to receive our messages.
To help keep your account secure, we keep a per-account record of the devices you sign in from — a device identifier (the identifier for vendor on iOS or the Android ID) together with the device model, operating system, and the IP address the sign-in came from. We use this solely to recognize when a sign-in comes from a new device, so that we can send you a security-alert email. This information is not used for advertising or personalization.
The Services rely on the following providers, which may process the data described above. Each processes data under its own privacy policy, and we require partners that receive user data to protect it consistent with this policy and applicable law:
The Services also link to third-party websites we do not control, including settlement administrator websites. This Privacy Policy does not apply to them; review their privacy policies before providing information.
The trycollect.app website does not set cookies and does not use analytics, advertising, or social-media trackers. The one exception is our account-action page (used for password-reset and email-verification links), which loads Google reCAPTCHA to protect against automated abuse; Google provides reCAPTCHA and may set its own cookies and collect device information under Google's privacy policy. If our website's practices ever change more broadly, we will update this policy first and, where required, ask for your consent.
We may retain information for longer where required by law or to resolve disputes. You may request deletion at any time as described below.
You can delete your account and associated data at any time.
Open Collect, go to Settings, tap “Delete Account,” and confirm when prompted.
Email collect@ferrixlabs.com from the address associated with your account, using the subject line “Delete My Account.”
Deleting your account erases your account and its associated data, including your profile, your notification preferences and push tokens, your self-declared claim tracking, and the in-app engagement data keyed to your account. Because some of that activity data lives in analytics storage (such as BigQuery) and is replicated to backups and streaming systems, erasure runs on a periodic sweep and can take up to approximately 30 days to fully propagate.
What We May Retain
We may retain limited information where the law requires it or to protect our legitimate interests — for example, transaction and purchase records for tax and accounting purposes, information needed to resolve disputes or prevent fraud, and de-identified or aggregated data. If your address is on our email suppression list (because it previously hard-bounced or reported spam), we may retain the hashed suppression entry so that we continue to honor that status.
We use commercially reasonable technical and organizational safeguards designed to protect the information we handle, including encryption of data in transit and access controls. Our backend APIs are gated by app and device integrity checks (Firebase App Check) so that they respond to requests from genuine instances of our apps. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We are a Canadian company, and our cloud infrastructure and the service partners identified above operate primarily in the United States. Your information may therefore be processed in the United States, Canada, or other countries where those partners operate, which may have data protection laws that differ from those of your place of residence. Where required by applicable law, we ensure appropriate safeguards are in place for such processing.
We honor the following rights for all users, and additional rights where applicable law provides them:
Depending on your state of residence (including under the California Consumer Privacy Act as amended and similar laws in other states), you may have rights to know, access, correct, delete, and obtain a copy of personal information; to opt out of the “sale” or “sharing” of personal information or its use for targeted advertising; and to non-discrimination for exercising these rights. We do not sell personal information; you can prevent the sharing of your advertising identifier as described in the “Advertising, Attribution, and Your Choices” section, and we honor these rights as required by applicable law.
As a Canadian organization, we handle personal information in accordance with Canadian federal privacy law (PIPEDA). You may request access to or correction of personal information we hold, withdraw consent, challenge our compliance with our privacy obligations by contacting us, and contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
If you use the Services from Australia, we handle your personal information consistently with the Australian Privacy Principles under the Privacy Act 1988 (Cth) to the extent they apply to us. You may request access to or correction of your personal information, or complain about our handling of it, by contacting us; if you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us at collect@ferrixlabs.com with the subject line “Privacy Request.” We may need to verify your request (for example, by corresponding from the email address associated with your account), and we will respond within the timeframe required by applicable law. You may designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your privacy rights. For device-level data held by the partners identified above, we may fulfill your request by directing it to the relevant partner or by giving you the means to make the request directly.
The Services are intended only for adults, and our Terms of Use require users to be at least 18 years old. We do not knowingly collect personal information from anyone under 18, and in particular we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at collect@ferrixlabs.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make material changes, we will provide notice through the Services or on our website, and we will update the “Last Updated” date at the top of this page. Your continued use of the Services after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Ferrix Labs Inc. (Canada)
Email: collect@ferrixlabs.com
For privacy-related requests, please include “Privacy Request” in your subject line.
Collect by Ferrix Labs Inc. collects only the information needed to run the Services, personalize the settlements we surface, manage subscriptions, and measure how people discover the app. We never see your payment card details, and your settlement claims are filed by you directly with administrators — we do not receive or transmit them.